Homeshoring
Increases in performance, quality, and flexibility combined with reductions in costs are leading more
and more companies to utilize a home-based agent workforce to handle their customer contacts.
Often times this is referred to as homeshoring. West at Home is a homeshoring provider with access to
thousands of highly skilled agents working out of homes located across the United States.
By utilizing higher quality, better trained home-based agents, homeshoring providers such as West
at Home can deliver significant improvements in a company's return on investment. Many times
companies utilize a homeshoring solution to support existing brick-and-mortar contact centers. Not
only do companies realize major cost savings due to reducing the need for physical locations, but home
agents give companies the ability to flex up or down to meet peak needs.
Homeshoring Your Customer Contacts
Operating a world-class home agent or homeshoring solution is quite different from operating a
traditional brick-and-mortar facility. That's why many companies rely on proven homeshoring providers
such as West at Home. From remote training and agent management to security and quality monitoring,
West at Home has invested millions of dollars into our platform, processes and people to maintain our
position as the industry's premier homeshoring provider.
We utilize our state-of-the-art profile automation tools to quickly identify the best of the best agents.
These tools help us to easily sort through thousands of applicants every week, to focus only on the
agents that are best suited for your program.
Through a homeshoring solution companies can tap into a broad pool of agents who would not typically
work in a traditional call center. This gives companies access to agents with higher education levels or
specialized skill sets such as pharmacists, insurance agents or experience in the mortgage industry.
Every day our home-based agents handle a wide range of call types on behalf of some of the largest and
most recognized brands in the world. Contact us today to learn why these companies rely on West at
Home and our homeshoring solution to drive the results they need to be successful.