Work at Home Agents
West at Home provides your company with better educated work at home agents, who deliver higher
quality, unmatched service and professionalism. By combining these highly skilled remote agents with
our cutting-edge technology, effective training methods, extensive agent management tools and quality
monitoring systems, we can help your company deliver a superior customer experience. Here are just a
few of the advantages of West at Home:
Flexible and Scalable Staffing
100% increase in the ability to flex staffing up or down to meet changing call patterns. West at Home is
a highly scalable solution with thousands of work at home agents at your disposal who can be scheduled
in half-hour segments. This level of flexibility allows us to deliver the optimum number of at home
agents only when you need them helping you maximize call handling and minimize idle agent costs.
Higher Quality Home-based Agents
80% of West at Home agents have some form of college education compared to only 34% in call centers.
On average, these higher quality remote call center agents help increase sales conversions by 15% and
provide a 10% increase in quality against Key Performance Indicators.
Superior Data Security
23 points of security at the network, desktop and agent levels create a highly secure environment
for our clients. From background checks to PCI compliance and a locked-down desktop, our security
measures help give you peace of mind that your valuable customer data is safe.
Reduced Costs and Improved Productivity
10-15% average reduction in cost per call utilizing home-based agents versus traditional call center
agents. Because our work at home agents are highly educated and motivated, we have also experienced
a 10% increase in agent production versus traditional call center agents.
Every home agent program is customized from the ground up by working closely with our clients to
determine the optimum solution to meet their specific needs. We then leverage our twenty-plus years
of customer contact experience and operational expertise to help companies unleash the power of work
at home agents - helping them go beyond the ordinary to deliver extraordinary care and unparalleled
results.
Contact us today to learn how West at Home and our customized work at home agent solutions can give
your company the power and flexibility you need to deliver a higher level of service to your customers.