Defending the integrity of your valuable customer data.

For any company, protecting customer data is one of their highest priorities. That’s why we take security so seriously at West at Home. From the agents we hire and the equipment they use, to our network infrastructure, West at Home’s security measures provide clients with peace of mind that their valuable customer data is safe.

Beginning at the agent level, we conduct background checks on 100% of our home agents. We then manage access to our production systems by ensuring agents can only log on when they are scheduled to work. We also help our agents manage their system passwords through a single sign-on process that eliminates the need for agents to have multiple passwords.

Through our patent-pending Locked-Down Desktop Security Environment we can remotely lock down a home agent’s existing computer during a work session, preventing them from performing non-approved operations such as cut, paste, copy or print. We also utilize a secure Citrix® gateway to ensure that sensitive customer data never resides on an agent’s computer.

Twenty-four hours a day, 365 days a year our Network Operations Center staff is monitoring the health of the network and immediately escalates any incidents, anomalies or perceived security threats. We also can record 100% of all calls, time stamp every transaction and monitor all agent activity in real-time, to track suspicious activity. Every program brings a specific set of security needs. That’s why we work closely with our partners to customize unique security procedures and comply with industry security and privacy standards, such as the Payment Card Industry Data Security Standard (PCI-DSS), the Health Insurance Portability and Accountability Act (HIPAA) and Sarbanes-Oxley (SOX).

Data security is an ever evolving process. At West at Home, we work continuously to implement new security measures, procedures and technology to proactively identify and adapt to new threats, in order to maintain the highest levels of security for our clients.