Unleashing the power of home agents.
Not all home agent programs are created equal. Typical hub and spoke home agent solutions are limited to a geographic radius around an existing call center. Not only does this reduce the talent pool and applicant flow, it also limits scalability, extends ramp times and weakens business continuity.
West at Home is a true virtual home agent model that frees your home agents of the constraints of a typical hub and spoke solution – improving agent quality, shortening ramp times, increasing scalability and improving business continuity.
View the results for yourself. Below is a high level comparison between West at Home and a typical hub and spoke solution.
| |
West at Home Virtual Model
|
Typical Hub & Spoke Model
|
Hiring/
Agent Quality |
Access to highly skilled agents with higher education and better skill sets regardless of location. |
Limited geography greatly reduces talent pool and applicant flow. |
| Training |
No limitations on the number of agents that can be trained at once. This leads to quicker program ramps. |
Size and availability of training rooms in a facility limits the number of agents that can be trained at any given time. |
| Scale |
Unlimited ability to scale up or down to meet changing call volume. |
Ability to scale is relative to
the existing call center's size
and capabilities. |
| Security |
Patent-pending Locked Down Desktop technology is just one part of 22 points of security specifically designed for home-based agents. |
Security in a virtual environment requires unique tools and processes compared to facility based security. |
Business
Continuity |
Geographically disperse agents and technology give companies a greater ability to handle disasters and avoid downtime. |
Agents tied to a single switch and common geography. If the call center goes down, the home agents are down too. |
Contact us today to learn how West at Home can help you unleash the power of your home agent program and drive the results your company needs to succeed.