What happens behind the scenes makes
a difference.
Having the best home agents in the business is only part of the equation. When every contact counts, superior technology can have a major impact on the success of your home agent program. That's why West at Home employs the industry's most advanced technology to deliver unparalleled results. Our superior call routing technology optimizes the efficiency of call distribution. Desktop technology integrates with back-end systems to securely provide agents with the information they need to effectively address customer needs.
And when it comes to protecting your valuable customer data, no one does it better than West at Home. Our patent-pending remote Locked-Down Desktop Security Environment automatically and transparently turns the agent’s existing computer into a West proprietary environment. By taking control of the agent’s desktop and “locking it down” we help companies control access to customer information - all without complex, costly and time-consuming network integration, shipping a computer or other expensive hardware/software solutions.
In addition, because West at Home is a service of West Corporation, we can seamlessly incorporate in additional services such as speech recognition, automated notifications or brick-and-mortar agents, to deliver a customized blended customer contact solution. This means you're able to deliver higher quality at every touch point and interact with your customers on their terms, helping to create long-term loyalty and dramatically improve the customer experience.