Increasing the value of every
customer contact.
In an ever-changing and fiercely competitive market, communications providers must find unique and cost-effective solutions to grow and maintain their customer base while driving additional revenue opportunities. West at Home provides your company with high quality home-based agents who deliver unparalleled service and are skilled at getting the most out of every interaction with your customers throughout the entire lifecycle.
We start by hiring the best of the best. Our agents are highly educated individuals working from homes located all across the country. These motivated stay-at-home moms, college students, retirees and other hard working citizens are thoroughly trained on your products and services in order to provide the utmost in care to your callers.
We then combine our agents with a state-of-the-art infrastructure that leads the industry. We can easily integrate into your company's back-end systems to deliver up-to-date and accurate account information to your callers. And our highly flexible systems give us the ability to staff more efficiently than traditional brick-and-mortar call centers. This not only leads to increased cost savings, but it gives your company the ability to improve call coverage for unexpected volume spikes or special events.
How can Communications Companies use West at Home?
- Account Information
- Billing Questions
- Customer Acquisition Campaigns
- Customer Care Support
- Customer Win-back & Loyalty Programs
- Upsells and Cross-Sells
- Schedule Service Calls
- Technical Support