Removing the barriers to superior service.
Business or consumer, telephony, entertainment, the Internet – today's wireless market has exploded with opportunity for savvy service and content providers. Yet, pinning down the all-too-fickle consumer isn't without its unknowns. That's where West at Home can provide you with the competitive advantage.
We know the brands, the services, the industry. What's more we understand your customers and what they demand from you. Whether it's a billing question, additional lines of service, transferring an account or a technical issue, we know how to ensure the customer's expectations are met.
Make West at Home a permanent part of your customer service equation or as an added resource for service notifications and reminders, and during peak call times triggered by service outages, promotions or billing cycles. Our agents are also adept at helping you to discover new opportunities for revenue and growth.
How can Wireless Providers use West at Home?
- Account Management
- Billing Questions
- Customer Acquisition Campaigns
- Customer Care Support
- Customer Win-back & Loyalty Programs
- Equipment Sales
- Technical Support
- Upsells and Cross-Sells