Deliver Superior and Secure Care
to Your Customers

From consolidations and regulatory constraints to increased concerns over data security, today’s financial services industry is dealing with significant challenges. Retail bankers, credit card issuers, insurance providers and investment companies are all searching for proven solutions to help them weather the storm. Perhaps that’s why more financial services institutions are turning to West at Home to help them grow their share of wallet, improve customer care and drive greater loyalty, while keeping valuable customer data safe.

Many of today’s leading financial services providers have already discovered the power of home-based agents – higher quality, increased staffing flexibility and greater results. Yet, the investment, expertise and infrastructure required to hire, train and manage a larger pool of home-based agents can be a daunting task. West at Home helps companies overcome these roadblocks by allowing them to gain peak efficiency in their operations and achieve optimal flexibility for both expected and unexpected business challenges.

Protecting Your Customers' Sensitive Data

In an industry where security and compliance is priority number one, West at Home provides financial clients with the peace of mind that their customer data remains safe and protected. We employ extensive security measures at the agent, system and infrastructure levels, including our patent-pending Locked-Down Desktop Security Environment. Our dedication to security has helped us achieve Level 1 compliance with the Payment Card Industry Data Security Standard (PCI-DSS) as well as other industry regulations such as Sarbanes-Oxley (SOX).

From generating new revenue opportunities through cross-selling programs to driving increased customer satisfaction and loyalty, West at Home can help you unleash the power of home-based agents to drive unprecedented results for your company.

How can Financial Services Companies use
West at Home?

  • Account Information
  • Billing Questions
  • Customer Acquisition Campaigns
  • Customer Care Support
  • Customer Win-back & Loyalty Programs
  • Upsells and Cross-Sells