Keeping your guests coming back for more.
Whether traveling for business or pleasure, today's consumers have an unprecedented choice in travel and hospitality options. The key to your company's ability to attract new customers and create brand loyalty is to deliver superior customer service that distinguishes your company from a crowded field of competitors.
West at Home, is an award-winning home agent solution that provides your company with quality customer service agents that deliver the superior care and attention your customers deserve and the operational benefits your company needs to succeed.
From increased staffing flexibility to handle call volume spikes, to the ability to eliminate unnecessary infrastructure and personnel costs, West at Home offers companies an unbeatable combination of scalability, performance and cost savings that will have a dramatic effect on your bottom line.
How can Travel & Hospitality Companies use West at Home?
- Account Management
- Baggage Management
- Flight and Schedule Information
- Loyalty and Rewards Program Support
- Post-purchase Customer Surveys
- Reservations and Related Inquiries
- Technical Support
- Web-based Service and Support